Contact

Talk to a real person.

Questions about your account, verification, billing or matching? Write to us, and we'll reply within two working days.

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Name

What's it about?

Message

Report illegal content

Tell us about illegal content.

Anyone can use this form, with or without a HeartWise account. Urgent reports (threats, anyone under 18, or intimate images shared without consent) go to the top of our queue. We confirm we've received your notice and tell you what we decide. If someone is in danger now, call 112 or 999.

Your name

Your email

What kind of content is it?

Where is it? (the member's first name and town, a link, or where you saw it)

Why do you believe it is illegal?

I confirm the information in this notice is accurate and complete to the best of my knowledge.

We use your name and email only to handle this notice and reply to you, and keep notices for two years after we decide (privacy policy). You don't have to give your name if the notice is about child sexual abuse material: email connect@heartwise.club instead, or report it to Hotline.ie or the Internet Watch Foundation.

Common questions

You might find the answer here.

How do I delete my account?

Open your account page, go to My profile, and choose “Delete my account”. Your profile, photos, answers and messages are removed straight away and permanently. You can download a copy of your data first with “Download my data”.

Can I look for more than one kind of relationship?

Yes. Choose as many kinds of connection as you like when you join, and change them whenever you like in My profile. You only meet people looking for the same thing.

How are profiles verified?

Every new member confirms their Gmail and links a Facebook or Instagram account, and a person on our team reviews the profile and photos before it goes live. If anything feels wrong, report it and we'll look into it.