Staying safe on HeartWise

Verification

Every member gives their name and original photos, confirms their Gmail and links a Facebook or Instagram account. Our team then reviews the account. No check is perfect, so go at your own pace.

Never send money

No genuine member will ask for money, gift cards, bank details, crypto or a code sent to your phone. If anyone does, stop replying and report them.

How every introduction works

You both accept first. Only then do you see each other's WhatsApp number. Next comes a video call, then a meet-up in public if you both feel good. You can end an introduction any time: your number is hidden at once and our team checks you're safe.

How the HeartWise team keeps watch

Our team checks every introduction in a private portal and watches for warning signs, such as a report or a video call that never happened. They can pause or end a connection and record why. They cannot see your phone number or your messages.

Meet in public

For early meetings, choose a busy café, library, market or park in daylight, and tell someone you trust where you'll be. "Plan a safe meet-up" helps, and afterwards we'll ask how it went.

Open the Safe Meetup Planner

A trusted helper

In My profile you can add a son, daughter, friend or carer as a trusted helper. They see how your account is progressing, never your messages or matches, and you can remove them at any time.

Keep personal details private

Keep your home address, workplace and finances private until you know someone well. Your WhatsApp number is shared only with a person you have both accepted an introduction with. LAX keeps phone numbers hidden.

Report anything worrying

Use Report in any conversation, say "report" on a LAX call, or contact us. People read every report, and accounts that break our rules are removed.

Report a scammer or fraud

Stop replying, keep the messages and tell us. We read every report and remove accounts that break our rules. If you've sent money or details, tell your bank straight away and report it to the police (in Ireland, An Garda Síochána at garda.ie; in the USA, your local police and the FTC at reportfraud.ftc.gov).

Report a scammer or fraud

No account needed to report.

Report illegal content

Anyone can report illegal content, with or without an account, through the contact page under "Reporting illegal content". We act quickly, tell you our decision, and explain any removal.

In an emergency

If you are in danger, contact your local emergency services first.